These terms govern www.livenomio.com, Nomio accommodation information and services operated by Zen Management d.o.o. A confirmed booking may include additional property-specific terms shown in HotelSync.
By using the website or completing a booking, you agree to the version that applies at that time. Mandatory consumer rights remain unaffected.
Information and reservations
The website explains Nomio's concept, accommodation, facilities and community rhythm. Availability, the exact total and final booking terms are shown in HotelSync. A page, room card, starting rate or enquiry is not a reservation. A booking exists only after the booking flow issues a confirmation.
Prices, minimum stay and payment
Prices are shown in euros. The standard minimum stay is 14 days unless HotelSync displays a different valid restriction for the selected offer. Shorter-stay adjustments and campaigns are managed in the booking engine; the Nomio website does not promise a fixed 14-day or 21-day formula.
City or tourist tax of €1 per person, per night is separate unless the booking summary expressly includes it. HotelSync presents the booking checkout and RePayd processes supported online payments. Your confirmation and payment receipt are the authoritative records.
Cancellation and refunds
Under Nomio's standard policy, a reservation is refundable when cancelled at least 14 days before scheduled arrival. Refund processing may take up to 21 business days, depending on the payment method and bank.
If HotelSync or your confirmation displays a different policy for a particular rate or reservation, that confirmed policy controls. Statutory cancellation and refund rights continue to apply where they cannot lawfully be excluded.
Accommodation and stay conduct
- Provide accurate guest, occupancy and contact information and update it if it changes.
- Observe confirmed arrival and departure times, occupancy limits, quiet rules, safety instructions and reasonable property rules.
- Do not damage property, create unlawful disturbance, interfere with other guests or use accommodation for an unauthorised commercial purpose.
- Guests remain responsible for visitors and for loss or damage caused by their party, subject to applicable law.
- Specific views, unit numbers and facilities are subject to the confirmed category and operational availability.
Facilities, services and optional community
Facility hours, weather-dependent amenities, transport, meals and events may change for safety, maintenance, seasonality or operational reasons. Cielo Rooftop access is included where stated; food and beverages are paid separately. The outdoor pool is not heated.
Community participation is optional. A recurring ritual does not guarantee a specific date, and an idea or expression of interest is not approval or confirmation. Paid or limited-capacity experiences are identified before registration.
Third-party services
HotelSync, RePayd, Luma, WhatsApp, YouTube, transport operators, restaurants and other independent providers may apply their own terms. Nomio is responsible for its own services and reasonable selection or coordination duties, but is not responsible for an independent provider's separate platform or performance beyond what applicable law requires.
Content, photography and acceptable use
Nomio's name, logo, editorial copy, photographs and site design are protected. You may view and share public page links for personal, non-commercial purposes. Do not copy, scrape, sell, misrepresent, disrupt or attempt unauthorised access to the website or management tools.
Being present at an event does not itself require public publication. Nomio uses photographs and stories only where it holds an appropriate right or permission and may remove material when required.
Information limits and wellbeing
Ask Nomio, Field Notes and facility descriptions provide general information, not medical, legal, immigration, tax or other professional advice. Guests decide whether an activity is suitable for them and should follow qualified advice, provider instructions and personal health limits.
Liability and events beyond control
Nothing excludes liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct or death or personal injury caused by negligence where applicable. Subject to mandatory law, Nomio is not liable for indirect or unforeseeable loss, loss caused by inaccurate guest information, or disruption outside its reasonable control.
If weather, transport disruption, public authority action, infrastructure failure, illness, emergency or another event beyond reasonable control affects performance, Nomio may make a reasonable alternative, pause a service or cancel it, and will apply any refund obligation required by the confirmed terms and law.
Complaints, law and contact
Send a complaint with the relevant booking reference and requested outcome to info@livenomio.com. We will acknowledge and address it within the deadline required by applicable law. These terms are governed by the laws of Montenegro. The competent courts of Montenegro have jurisdiction, without removing any mandatory right to use another competent forum or consumer remedy.
Operator: Zen Management d.o.o., Gornji Kalimanj 1/2, Tivat, Montenegro. PIB 03233049. Registration number 5 - 0866928 / 010. Email info@livenomio.com. Telephone +382 68 104 703.